FAQ: Frequently Asked Questions

Professional Residential & Commercial Cleaning Services

  • We provide a full range of residential and commercial cleaning services, including:
    • Standard cleaning
    • Deep cleaning
    • Move-in/move-out cleaning
    • Office cleaning
    • Airbnb/STR cleaning
    • Post-construction cleaning
    • Add-on services (inside fridge, oven, windows, laundry, etc.) If you need a custom service, just ask—our team can tailor a cleaning plan for your home or business.

  • Yes. ¡Se habla español! We proudly offer both English-speaking and Spanish-speaking staff to ensure clear communication and comfort for all customers. If you prefer a Spanish-speaking cleaner, just let us know when booking and we’ll proudly accommodate you.

  • You can schedule a cleaning by:
    • Booking online through our website
    • Calling or texting “SMS” us directly
    • Emailing our customer care team Same-day and next-day appointments may be available depending on your location.

  • Pricing depends on factors such as:
    • Size of the home or business
    • Type of cleaning (standard, deep, move-out, etc.)
    • Add-on services
    • Frequency (weekly, bi-weekly, monthly)
    • One-time We provide transparent, upfront pricing—no hidden fees. Contact us for a free quote.

  • Absolutely! We offer discounted rates for weekly, bi-weekly, and monthly cleanings. Ask about our loyalty and referral discounts as well.

  • We accept: • Debit/credit cards • Bank payments (Zelle/wire) • Mobile payments (depending on location)

  • No. You are welcome to be home, but many clients prefer to go about their day. You can provide access through:
    • code
    • key
    • lockbox
    • smart lock system

    We prioritize security and follow strict entry/exit procedures.

  • Yes, our cleaners arrive fully equipped with professional-grade products and tools. We us eco-friendly products, if you would like fragrance-free products, just let us know—we can accommodate special requests.

  • Yes. All team members undergo:
    • Background checks
    • Reference checks
    • In-house training
    • Ongoing performance reviews

    Your safety and trust are our top priority.

  • Simply mention it when booking online or let us know by SMS/call. We will match you with a Spanish-speaking professional who can communicate comfortably in Spanish.

    Habla con nosotros en español cuando lo necesite.

  • Yes! Our customer support team includes bilingual representatives. You can call, SMS, or email us in either English or Spanish—whatever you prefer.

  • We ask for 24 hours’ notice for cancellations or rescheduling. Late cancellations may occur a $50 fee to compensate your assigned cleaner.

  • Yes. We are fully insured and bonded to protect both our clients and our staff.

  • Your satisfaction matters.

    If something was missed or doesn’t meet your expectations, contact us within 24 hours and we will return to fix it—at no additional cost.


  • ✔ English and Spanish speaking customer service
    ✔ Bilingual cleaning professionals
    ✔ Fast, friendly communication

    Call/Text: (213) 461.2747
    Email: info@enviropuresolution.com

    ¡Se habla español!